Privacy Policy

1. Purpose Of This Policy

At Neuro Elevate Solutions, we are committed to protecting your personal information and respecting your privacy. This policy explains:

How we collect and process your personal data
Who is responsible for data processing
To whom your data may be disclosed
Our use of cookies on our websites and online services.

2. Applicable Laws

Neuro Elevate Solutions operates in compliance with applicable privacy laws, including:

PIPEDA (Personal Information Protection & Electronics Documents Act)
CASL (Canada Anti Spam Legislation)

2. Personal Information We Collect

Personal Information is any data that can identify you directly or indirectly. This may include

Name, Date of Birth, Address, Phone Number, Email and Gender
Information about your professional background, leadership style or coaching goals
Health or lifestyle details shared during coaching sessions
Data provided during program registration, account creation or intake assessments

Information related to your professional role (e.g.. work title, business email) is not considered personal under applicable law.

4. Our Commitment to Privacy

We implement internal policies and security practices to protect personal information. Our team is trained regularly on privacy and confidentiality obligations.

5. Why We Collect Personal Information

We collect personal data only for legitimate purposes, including:

Providing personalized coaching and Neuroleadership services
Assessing leadership development goals and tracking progress
Improving our offerings and digital platforms
Ensuring compliance with legal obligations
Preventing errors, fraud, and ensuring service quality

All collected data is handled with strict confidentiality.

6. Consent

We obtain your consent before collecting or disclosing your personal information, except in cases permitted by law (e.g., emergencies, fraud investigations, or legal requirements). Consent may be given:

When registering for our coaching programs or assessments
By a representative from HR or leadership teams involved in corporate programs
Through digital consent forms when using our online services

You may withdraw your consent at any time, subject to legal or contractual limitations.

6.1 Minors

We do not knowingly collect information from minors under 14 without verified parental or guardian consent.

7. Limiting Collection, Use, and Disclosure

7.1 Collection

We only collect personal information necessary for the identified purposes. Information is accessible only to authorized personnel who require it to fulfill their duties.

7.2 Use

We use personal information to:

Deliver customized coaching and leadership development services
Verify your identity and respond to inquiries
Analyze and improve our services and platform
Meet regulatory and legal obligations

7.3 Disclosure

We may share your personal information with our:

Coaches, consultants, or staff involved in delivering services
Professional advisors, platform providers, or subcontractors under strict confidentiality agreements
Partners or platforms processing data on our behalf in accordance with privacy regulations

We do not sell personal data. Disclosure without consent occurs only as required or permitted by law.

7.4 Privacy Impact Assessments

A Privacy Impact Assessment (PIA) is conducted before collecting new categories of personal data or transferring data internationally.

7.5 International Transfers

Your data may be stored in countries including: Canada (primary operations) , US and countries in the European Union (in case of third party services). By using our services, you consent to such transfers.

8. Non-Personal Information

We may collect non-identifiable data (e.g., website usage, device type) using tools like Google Analytics to help us improve our user experience. This includes:

Browser type, IP address, OS, device type
Time spent on pages, navigation paths, referral links
Interaction patterns across our website

9. Cookies

We use cookies to improve your experience with our digital platforms.

Functional cookies: Remember preferences and settings
Statistical cookies: Help analyze site usage
Marketing/tracking cookies: Support advertising or audience targeting
Third-Party Cookies: Some third-party providers we work with may use cookies. These are subject to their own privacy policies.
Managing Cookies You can disable cookies via your browser settings. Please note that disabling cookies may impact your site experience.

10. Retention of Personal Information

We retain personal data only as long as needed for the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely destroyed or anonymized.

11. Accountability

Neuro Elevate Solutions is accountable for the personal information it handles, including data shared with service providers. We ensure that our partners follow equivalent data protection standards.

Our designated Privacy Officer oversees compliance with this policy and all data protection activities.

12. Information Security Measures

We implement robust measures to safeguard personal data:

12.1 Privacy Assessments

We conduct a PIA for any new digital service or data collection activity.

12.2 Secure Environments

Our systems are hosted in secure, monitored data centers. Web interactions occur over encrypted channels (SSL/HTTPS).

12.3 Access Control

Only authorized personnel can access personal data. Access is logged and monitored.

12.4 Staff Training

Our team is trained on privacy policies and signs confidentiality agreements.

12.5 Secure Destruction

We securely destroy personal data when it is no longer needed, in compliance with applicable laws and policies.

12.6 Incident Management

In the event of a data breach, we notify affected users and the Commission d’accès à l’information (where applicable). All incidents are logged and reviewed.

13. Your Rights

Subject to any regulatory or contractual restrictions, you may consult, correct or destroy the personal information we hold about you.

We will send you such information within a maximum of 30 days from the date of receipt of the written request and in a structured, commonly used technological format. A fee may be charged for processing your request.

Under certain circumstances, we may refuse to provide you with the information you have requested. Exceptions to your right of access include the fact that information cannot be disclosed for legal or security reasons. These limitations are described in the Loi sur la Protection des Renseignements Personnels dans le secteur Privé (RLRQ, c. P-39.1).

You may verify the accuracy and completeness of your personal information and, if necessary, request that it be amended. Any request for amendment will be processed in accordance with the Act.

However, members and candidates are obliged to keep their information up to date in accordance with the Professional Code.

14. Questions, Complaints, and Contact Information

We are committed to resolving your privacy concerns. Please contact our Privacy Officer at:

Privacy Officer
Neuro Elevate Solutions

Email: [email protected]

If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec or the relevant data protection authority in your region

15. Revisions and Updates

This policy may be updated from time to time. Any changes will be published on our website. Continued use of our services following updates indicates your acceptance of the revised policy.

This policy will be reviewed at least every two years or when significant changes occur in our services or applicable laws.